FAQ
How long does it take for new orders to arrive?
New orders typically take 2-7 working days to arrive, excluding Fridays. Please note that sudden vacations are not counted as working days, and we will begin processing orders after the vacations end.
RETURN POLICY
You need to return any unwanted Atypical products within 7 days of receiving your order. To get a full refund for eligible returns, make sure the items are unworn, unused, unwashed, and in the same condition as when you got them, including the tags. We won't be able to refund damaged, worn, or unsuitable items. All returns are checked before processing. ITEMS ON SALE CANT BE RETURNED, only EXCHANGE. Please use the form: Exchange/Return Form.
How to reach us?
For inquiries, you can reach out to us via Instagram: Atypicalstudios.co or contact help@atypicalstudios.co.
RETURN/EXCHANGE DAYS
Returns/Exchanges are processed within 5-10 business days after return has been received
WHY HAVE I NOT RECEIVED MY REFUND?
Your money will be refunded promptly once the item reaches our warehouse, typically within 5-10 days.
RECEIVED A FAULTY/DEFECTED ITEM?
We're sorry if you've received a faulty item! There's no need to return the item to us at this stage. We will immediately send another one or another item of your choice after you confirm the following information.
Please send us the following at help@atypicalstudios.co
Your name and email address
Order number (e.g #1234)
Item name/description (if known):
Photos that show:
Is it okay to open the package and try on the size while the courier is still here?
Unfortunately, our shipping company doesn't permit opening packages on delivery. However, you can exchange or return items at no extra cost if needed.
What should I do if my order hasn’t arrived or is delayed?
If your order hasn’t arrived within 9 days of the expected delivery date, please check the following:
Verify Your Address: Ensure that your shipping address is complete and accurate.
Check Your Phone Number: Make sure we have your valid and available phone number for delivery updates.
If everything is correct and you still haven’t received your order, please contact us at help@atypicalstudios.co with your order number. We’ll review the issue and arrange a replacement for you as quickly as possible.
Thank you for your patience!
New orders typically take 2-7 working days to arrive, excluding Fridays. Please note that sudden vacations are not counted as working days, and we will begin processing orders after the vacations end.
RETURN POLICY
You need to return any unwanted Atypical products within 7 days of receiving your order. To get a full refund for eligible returns, make sure the items are unworn, unused, unwashed, and in the same condition as when you got them, including the tags. We won't be able to refund damaged, worn, or unsuitable items. All returns are checked before processing. ITEMS ON SALE CANT BE RETURNED, only EXCHANGE. Please use the form: Exchange/Return Form.
How to reach us?
For inquiries, you can reach out to us via Instagram: Atypicalstudios.co or contact help@atypicalstudios.co.
RETURN/EXCHANGE DAYS
Returns/Exchanges are processed within 5-10 business days after return has been received
WHY HAVE I NOT RECEIVED MY REFUND?
Your money will be refunded promptly once the item reaches our warehouse, typically within 5-10 days.
RECEIVED A FAULTY/DEFECTED ITEM?
We're sorry if you've received a faulty item! There's no need to return the item to us at this stage. We will immediately send another one or another item of your choice after you confirm the following information.
Please send us the following at help@atypicalstudios.co
Your name and email address
Order number (e.g #1234)
Item name/description (if known):
Photos that show:
Is it okay to open the package and try on the size while the courier is still here?
Unfortunately, our shipping company doesn't permit opening packages on delivery. However, you can exchange or return items at no extra cost if needed.
What should I do if my order hasn’t arrived or is delayed?
If your order hasn’t arrived within 9 days of the expected delivery date, please check the following:
Verify Your Address: Ensure that your shipping address is complete and accurate.
Check Your Phone Number: Make sure we have your valid and available phone number for delivery updates.
If everything is correct and you still haven’t received your order, please contact us at help@atypicalstudios.co with your order number. We’ll review the issue and arrange a replacement for you as quickly as possible.
Thank you for your patience!